Terms of Use — Clean Connect

1. Acceptance

By creating an account or using the Clean Connect platform at thecleaningconnection.ca, you agree to these Terms of Use.

2. Description of Service

Clean Connect is a lead generation platform that connects commercial cleaning contractors with businesses actively looking for cleaning services across Canada. We generate leads through direct outreach and make them available to cleaning companies on a pay-per-lead basis.

3. Eligibility and Trust Score

To claim leads, you must operate a legitimate commercial cleaning business in Canada and maintain a minimum Trust Score of 40. Your Trust Score is calculated based on your business information, insurance, and online presence. New or low-profile businesses may be subject to manual review.

4. Pricing and Fees

Your first lead unlock is free — the $5 unlock fee is waived on your very first lead (a one-time benefit valued at $5).
Each subsequent lead requires a $5 unlock fee to reveal contact information.
When you successfully close a contract, you pay a $64 closing fee. This applies to all wins, including your first. First win: $64 total. Every win after: $69 total ($5 unlock + $64 close).

All payments are processed securely through Stripe.

5. Refund Policy

The $5 unlock fee is non-refundable once contact details have been revealed. If a lead is found to contain materially false information, you may request a review within 48 hours of unlocking.

6. Lead Claims

You may hold only one active lead at a time. All leads must be pursued in good faith. Claiming leads without genuine intent to follow up may result in account suspension.

Active claims expire after 30 days. If you are unable to close the contract within 30 days, the lead is released back to the pool. If you do not win the contract, you must report the loss through your dashboard so the lead can be made available to other members.

7. Prohibited Conduct

You may not:

Create multiple accounts
Share lead contact information with third parties
Submit false business information
Attempt to scrape the platform

Violations may result in immediate account suspension.

8. No Guarantees

We do not guarantee that any lead will result in a contract or that the business will accept your services. Success depends on many factors outside our control. You use the platform entirely at your own commercial risk.

9. Limitation of Liability

To the maximum extent permitted by law, Clean Connect is not liable for any lost profits, lost business opportunities, or indirect damages arising from your use of the platform. Our total liability to you shall not exceed the total amount you have paid to us in the twelve months prior to the claim.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the platform after changes are posted constitutes your acceptance of the updated Terms.

11. Contact

If you have any questions about these Terms, please contact us at legal@thecleaningconnection.ca.